Ideation & condensation

Even though patient representatives pointed towards social and mental well-being as relevant domains, I decided to initially keep the ideation phase open to get the full picture before narrowing down a direction. In practice, this meant generating ideas within all the health and well-being-related domains identified during the hypothesis mapping phase. The overview of the domain ideas helped me clarify which domains could co-exist in a design concept and narrow in on ideas that could both help engage the user and produce tracking data of interest to clinicians. After another round of ideation, I evaluated the ideas with rheumatologists, stakeholders connected to the Eurostar project, and stakeholders within the company, as part of the refinement and selection process.

The focal point of the final conceptual framework was to prioritize the patient-facing side of the app through personalized learning and behaviour change, focusing on what patients can do mentally and physically to improve their situation. This was intended to improve user engagement and data collection as a foundation for future work on the clinical side of the app.